Who is responsible
ACADEX E-LEARNING is responsible for personal information used to operate this learning service. The proprietor acts as Privacy Officer. Send access, correction, deletion or privacy questions to contact@acadex.ca. We may verify your identity before releasing or changing account information.
Information we use
Account information can include your name, email, username, password hash, optional phone number and profile photo, learning goals, verification and security events, sessions and Google identity details when you choose Google sign-in. We use these to establish identity, secure accounts and provide requested access.
Learning records include purchased access, reading completion, saved answers and scores, flashcard progress and study activity. Purchase records include the order, quantity, currency, price, tax decision, payment status, consent/first-use records, receipt and refund history. Retained purchase contracts can include the customer name at purchase, agreed terms and access dates, even if the profile later changes. Acadex does not store your full payment-card details.
If you use Community, Feedback, contact or support, we process the messages, profile information and attachments you choose to provide. Other participants can see what you post in a conversation they can access. Authorised administrators may review relevant records for support, moderation, security, billing and legal obligations.
Providers and processing locations
Railway provides application, database and private-file infrastructure. Stripe processes payment information for applicable transactions; historical tests may name their test payment provider. Resend delivers account and transactional emails. Google processes sign-in when selected. Crisp provides optional support chat when it is opened and available, including any text, files or audio you submit there.
Encrypted recovery copies may be stored with the separate backup provider AEZA. Providers and backups may process information outside British Columbia and Canada, subject to the laws where they operate. We use access restrictions and safeguards, but no internet service can guarantee absolute security. Provider use does not make unrelated services part of a paid package.
Purpose, choice and storage
We use information to deliver the requested service, protect accounts, save progress, communicate about transactions, resolve support and billing matters, moderate shared spaces and meet legal obligations. We do not sell personal information or treat transactional messages as consent to marketing.
Optional profile fields, Google sign-in and support chat are choices. Information necessary for identity, security, payment and delivery is required for those functions. See Cookies & storage for browser storage and the optional chat provider.
Retention and deletion
You can request account deletion in account settings. A 30-day cancellation window applies before operational erasure proceeds. Package expiry by itself does not delete an account. Financial records are generally retained for at least six years after the end of the related tax year; legal holds, active ownership and disputes can require longer retention.
Community messages follow the service’s two-year expiry policy, with moderation and legal exceptions. Operational review and security records have separate retention periods. Deleted data can remain in protected backup copies until their retention cycle ends; restoration must not reinstate erased account data. We do not promise immediate removal from every protected archive.
Questions and complaints
You may request access to or correction of personal information and raise concerns with the Privacy Officer. We explain relevant limits, verification steps and lawful retention where they apply. You retain the right to contact the appropriate privacy regulator, including the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada, as applicable.